Valkyrie Technical Support

Valkyrie Internet Service provides unlimited free technical support for all customers. Our experienced support staff is on call ready to assist you with Internet related questions, configuration issues and other Internet problems. Using information to the right, please contact us for prompt assistance. To further help our technicians, please read the following tips before contacting us:

• Feel free to browse our online support pages. They are designed to help you quickly solve the most common problems. Downloadable versions are provided so you can print them out and work while offline.
• You may contact support via e-mail as well. Click on the email link on the right to send us your questions. You will receive a timely response.
• If possible, be near your computer when calling support.
• Identify your operating system, and software versions (example: Internet Explorer 6.0) before contacting support.
• If your problem concerns modem issues, please try to unplug all other telephone devices (answering machines, extention telephones etc.) before calling support. Many modem problems are caused by other devices on your phone system.
• Have your username and password ready.
• Support staff are available between the hours to the right. If all staff are busy, you will be forwarded to support voice mail. Please leave a short message describing your problem / question, your name, phone number and Valkyrie username. You will receive a prompt reply in the order your message was received by us.
• Before calling support, reboot your computer to see if that solves your problem. Believe it or not, many tech support issues are fixed by a simple reboot of your computer.

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Support FAQ

Q) In general, my computer hasn't been acting right lately. Is there something I can do before calling support?

A) Yes. This is one of the most common calls we receive. Quite possibly all that's necessary is shutting down your computer for approximately one minute and restarting. Especially if your computer has been on for a long period of time (over a day). The longer your computer is turned on, the more errors you might have, or you'll notice performance to degrade. When in doubt just shut it down and restart.

Q) When I try to log-on it keeps saying my user name or password in incorrect. What's happening?

A) User names (account names;log-in names) need to be lowercase. Check to verify that your CAPS LOCK is not locked on. Remember that no spaces are allowed anywhere at anytime. If you're getting this error while checking email remember that you can only establish a connection with your primary account log-in name. "E-mail only" account names can't establish the connection. They can only be checked after you've made a connection. If you're sure the information you're entering is correct it could be a billing issue. Call billing to verify that your account is active.

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