Dear Customer,

In order to provide you with the same reliable, consistent, and affordable service, the team here at Valkyrie will be making system upgrades that will allow us to better service all of our dial-up customers.

Note: These changes only apply to our existing dial-up customers.

On Monday January, 21^st we will be changing the access numbers in which you dial into the Internet. To help make the transition to the new access numbers as smooth as possible, we ask that you follow the directions below and make the appropriate changes for your dial-up connection.

As always, we are here to help in any way possible. Should you need help making the necessary changes to your current dial-up connection, you may contact our office Monday between the hours of 9am-8pm.

Technical Support Numbers
Wooster – 330-263-6782 option 2
Millersburg – 330-674-6775 option 2
Other – 330-473-1232

With the upgrade of the service, there are two primary changes that need to be made in your dial-up connection. If your username you use to dial into Valkyrie does not contain “@valkyrie.net”, you will need to append “@valkyrie.net” to it. If your username contains “@valkyrie.net”, this part of the dial-up connection is correct.

The second change needed is the access number you will dial. This is the telephone number your computer will dial to authenticate your Valkyrie username and connect you to the internet upon successful authentication. The telephone numbers are listed below. Please make sure to choose a local number. If you have any questions, contact our technical support department.

Please follow the directions for the appropriate operating system to make the needed dial-up changes.

Note:
For a quick way to change the username and access number, simply bring up the connection dialog box and change it before clicking “Connect” or “Dial”. Upon successful connection, the changes you made will be stored for future use.

For Windows 98, Windows Me, Windows 2000

1. Open up the “My Computer” icon on your Desktop. Normally in the top left corner of the screen.
2. Open Control Panel and Internet Options.
3. Within there, open the “Connections” tab at the top center.
4. Click on the “Settings” button on the right.
5. You can now edit your username down toward the bottom.
6. After adding the “@valkyrie.net” to your username, just click the OK button at the bottom.
7. Click OK at the bottom of the Internet Options window as well.

Windows XP, Windows Vista

1. Open up the Windows Start button in the bottom left of the screen.
2. Then open Control Panel on the right side of the Start menu
3. In Control Panel, open Internet Options.
4. Within there, open the “Connections” tab at the top center.
5. Click on the “Settings” button on the right.
6. You can now edit your username down toward the bottom.
7. After adding the “@valkyrie.net” to your username, just click the OK button at the bottom.
8. Click OK at the bottom of the Internet Options window as well.

New Access Numbers

If you do not see your prefix listed here, please call our office.

Thank you for your continued support,

The Valkyrie Team